Our approach to IT assessments was developed during 25 years of providing exclusive IT consulting for The Hunter Group, Navigant Consulting, and Insights Health Partners, at many of the largest and most prestigious facilities in the country: Hopkins, Henry Ford, Ochsner, Sutter Health, CHI, BDMC, UCSF, etc.
We start by reviewing key documents in advance, such as current contracts with major vendors, the IT department's detailed budget and organization chart, and any extant IT Strategic Plan. In depth interviews are then conducted with all levels of hospital staff: executives, physicians, nursing, user department heads and the IT department staff. A structured questionnaire enables the quantification of user (dis)satisfaction with various components of an HIS: hardware, software, interfaces, vendor support, etc. Comparisons of IT costs, staffing, user satisfaction and physician-friendliness are made to benchmarks of comparable institutions.
A succinct presentation summarizes the results, with an emphasis on tactical (short-term) and strategic (long-term) recommendations, which can improve IT department productivity and system utilization, while lowering costs. We pull no punches, giving you and hospital administration the facts, no matter how unpleasant, with detailed steps for remediation.